User accounts can be added by Practice Managers and GPs. Alternatively, you can contact support@eznav.co.uk with the following information:

First Name

Last Name

Email Address

Practice Role

Practice Name

CCG

You’ll receive an account activation email once your account is created.

You can set a new password by following these steps:

Click Forgot Password on the Login page.

Enter you email address.

An auto generated password reset link will be emailed to you.

Follow the instructions in the email to reset your password.

To change your password please follow these steps:

Hover over your name on the top right corner of the screen (the menu).

Select “Profile”.

Select “Change Password”.

Enter your current and a new password.

You can edit/update your profile information by accessing the Profile section, though your email address cannot be changed.

There are two types of workshops.

Leaders workshops – these are for GPs and Managers from your practice.

Admin workshops – these are for reception/admin staff from your practice..

You will receive the date, time and venue for the workshop that you need to attend via email. Please email us on info@atlearning.co.uk if you have not received this.

You can view your role on the Profile Page. To view your role please click on your user name on the top right corner of the screen.

You may retake the Assessment Test as many times as you want.

Your test results can be viewed if you hover over your name (top right menu) and select “My Assessment Test”.

Assessment Test History can be cleared by Practice Managers. Practice Managers can clear the history of Assessment Tests by following these steps:

Hover over your name (top right menu).

Click on ‘Assessment Test’.

Select the View History button in the Action Tab of a particular Test.

Select Clear History.

If you have saved the baseline exercise as draft you can make the changes. Once you submit the baseline exercise it can't be accessed for further change. A special request can be sent to customer support to reset the submitted baseline exercise.

Audits cannot be changed once they are submitted. You can contact our Customer Support team on support@eznav.co.uk with the details of the Audit to request it to be reset. Once the Audit has been reset, all previous information on that Audit will be cleared.

You can download a PDF once an Audit has been completed. Please follow these steps:

Click on the Audit button or hover over your name (top right menu) and select “Weekly Audit”.

Select the Month and Year.

Select the Audit Week. (should be completed and coloured purple)

Click on “Generate PDF” button.

You may contact customer support in the following ways:

Email to support@eznav.co.uk.

Click the Chat/Support icon on the bottom right corner of the EZ Nav Web Tool when you are logged in.

Call 020 3286 4151

The role of GP lead in EZ Nav as follows:

A senior GP in your practice who will be championing EZ Nav.

Good working knowledge of the appointment booking system and access at the practice.

An awareness of patient experience within the practice.

Completed the online learning modules and passed EZ Nav Assessment Test.

Protected time to undertake change process, meet Practice Manager and Reception team for one hour on a weekly basis for audit feedback sessions.

Provide ongoing support for Reception team.

Ability to train colleagues in the same process to cover leave.

The role of Practice Manager in EZ Nav as follows:

Oversee EZ Nav implementation – go live and audits.

Conduct baseline audit or ensure this is conducted by a more senior member of your reception team.

Identify the key reception staff to be trained.

Ensure Lead GP and Reception Staff know why they are attending training, date and venue, as well as travel details.

Ensure EZ Nav Lead GP is onboard and has protected time available.

Attend Leadership Workshop.

Administer logins for EZ Nav web tool.

Completed the online learning modules and passed EZ Nav Assessment Test.

The role of Admin/Reception Team in EZ Nav as follows:

Your clerical staff who liaise with patients.

Completed baseline exercise (if requested by Practice Manager).

Completed the online learning modules and passed EZ Nav Assessment Test.

Competent in Data Entry onto Practice IT system.

Minimum Level 1 safeguarding training – adult & child.